Client data is secured by data privacy laws and must be sent via pdf and password protected. It cannot be provided on the spot and the client must send the request in writing via email. If the client requests a copy of their history or data, please advise them that they will need to lodge …
A Client wants a copy of their message data. What do I do? Read More »
The main reasons you would contact a manager outside of business hours are: A client is at risk and requires escalation. (use the clinical escalation macro) You cannot access your platform to assist clients. – Jamie You have an error that prevents you from doing your job. – Jamie For ALL other enquiries please email …
Virtual Psychologist is an encrypted service protecting messaging data where applicable and has taken measures to protect data under our control. Data is predominately stored on servers located in Sydney, Australia, however, on occasion some data may be temporarily held in a secure data server offshore. All data, regardless of location, is only accessible through …
What do I say if a client asks about data security or privacy? Read More »
All bookings made should be on the hour, with 1 (one) client session per hour. If the counsellor chooses to conduct 2 sessions at the one time, that is at their discretion, and will be held accountable for their clinical work for each client. Virtual Psychologist prefers 1 client per session. Time Zones The STEVE …
Click here to read our CEO, Dervla Loughnane, discussing Victoria’s ongoing lockdowns and the impact they have on mental health in Australia.
